Privacy Policy
This policy explains how The Toybox Ironbridge Ltd ("The Toybox", "we", "us") collects and uses personal information through this website, thetoyboxironbridge.co.uk. We are the data controller for that information.
Who we are
The Toybox is an independent toy shop with shops at 34 High Street, Ironbridge, TF8 7AG and 45 High Street, Shrewsbury, SY1 1ST. You can contact us about this policy or your information by emailing vonny@thetoyboxironbridge.co.uk, calling 01952 872450, or writing to us at our Ironbridge shop.
What this policy covers
This policy covers our website. We no longer sell anything online, and you can't create an account or make a payment on this site. If you've given us your details in one of our shops, for example to join our loyalty scheme, please ask in store and we'll explain how we look after them.
Information we collect
- When you contact us. If you send us a message using our contact form, we collect your name, email address, phone number (if you give it) and your message.
- When you visit the site. Like most websites, our site automatically collects some technical information, such as your IP address, browser and device type, the pages you look at and how you found us. Some of this is collected using cookies. Please see our Cookie Policy.
How we use it
- To reply to your message and help with your enquiry. We do this because you've asked us to, and because it's in our legitimate interests to answer customer questions.
- To keep the website working properly and securely. This is in our legitimate interests.
- To understand how people use the site so we can improve it. We only use analytics cookies for this if you agree to them.
We don't send marketing emails from this website, and we never sell your personal information.
Who we share it with
- Shopify, which hosts our website and processes information on our behalf. You can read Shopify's privacy policy.
- Our email provider, which stores the messages you send us.
- Google, if you view the maps on our shop pages, which are provided by Google Maps.
We may also share information if the law requires us to.
Transfers outside the UK
Some of our service providers, including Shopify, may process information outside the UK, for example in Canada or the United States. Where this happens, they use safeguards recognised under UK data protection law.
How long we keep it
We keep messages only for as long as we need them to deal with your enquiry and any follow-up, and then delete them.
Your rights
Under UK data protection law you have the right to ask for a copy of the information we hold about you, and to ask us to correct it, delete it, or stop or limit how we use it. Where we rely on your consent, you can withdraw it at any time. To use any of these rights, contact us using the details above.
If you're unhappy with how we've handled your information, please let us know first. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.
Children
Our website is intended for parents, grandparents and other grown-ups. We don't knowingly collect information from children.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.
Last updated: 13 November 2026